Manage your account

Your personal settings are in Settings, on the My Account and Configuration tabs. Only the Owner can delete the account.

Change your name or password

1. Open Settings › My Account.

2. In Public profile, edit Full name, then select Save. Saved confirms it.

3. In Password, enter Current password, New password and Confirm password, then select Change password.

Password changed appears and your other devices are signed out. Account information shows your Email address and your Role.

Change the language

In Settings › Configuration, Interface language offers Français and English. Your choice changes the interface and the generated content: analyses, personas, scenarios. It is kept in this browser. On another device, choose the language again.

Delete your account

1. Open Settings › My Account, Danger zone section.

2. Select Delete my account.

3. In Permanently delete your account?, type in the field the name of your organization, shown after “To confirm, type your organisation name”.

4. Select Delete permanently.

If it doesn’t work

“The name you typed does not match the organization’s name.” Type the name exactly.

“Your organisation still has other members. Remove them before deleting your account.” Remove the other members first.

“Your subscription is still active. Cancel it from the Billing tab before deleting your account” Cancel the subscription. It stays usable until the end of the paid period.

“Only the organisation owner can delete an account. To leave the team, ask your administrator to remove you.” You are not the Owner.

“The change failed. Check your current password.” Enter your current password again.