Why you can’t start a simulation
FrançaisCounter at zero, buttons greyed out before the first analysis or an empty list: the three causes and what clears them.
New simulation starts nothing or returns a refusal. There are three possible causes.
“Session quota exhausted for this month.”
It appears in red on the Select Difficulty step, when you select Start Simulation. The sidebar counter is at zero, in red. Your organization has used all its simulations. To get more, an Owner or an Administrator looks at Settings › Billing: see Plans, trial and billing. With a plan, the counter restarts from zero every month. The free trial is never topped up, even if the message says “for this month”: you need to choose a plan. A simulation is only counted from the 8th exchange, never at the start.
The buttons are greyed out before the first analysis
New simulation and SmartBrief are greyed out, and a banner appears: First simulation to complete, First simulation to restart or One more step to unlock your space. The banner’s button (Resume the simulation, Restart or Read the detailed analysis) takes you back to the missing step. The space unlocks once you have read the detailed analysis of your first simulation.
Set up your workspace to get started
The list of personas or scenarios is empty. Create some: Build your catalog. If you don’t have that permission, ask a Manager or an Administrator.
If the microphone is the cause
A message about the microphone after Start Simulation: The microphone blocks the simulation from starting.